Privacy Policy

We collect information you provide directly to us when you create an account, submit care requests, or communicate with us. This includes:

• Name, email address, and phone number
• Profile details you choose to add, such as a profile photo, your city, state and ZIP code, and the note you write for the provider directory
• Account credentials (password is encrypted)
• Care recipient information (health needs, preferences)
• Facility information (for providers)
• Communications and correspondence

We also automatically collect certain information when you use our services, including device information, IP address, and usage patterns.

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect families with appropriate care facilities
• Process and manage care requests
• Send notifications about your account and requests
• Respond to your comments, questions, and support needs
• Detect, prevent, and address technical issues and fraud

We share care recipient information with a care provider when you submit a care request to them, and when you accept a care offer they sent you. That information is what the provider needs to evaluate and respond.

When you create a care request you can send it to one facility or leave it open to "any available facility". An open request is visible to every care provider on PlaceMyParents, including the details you entered about the person who needs care and your own name, email address and phone number, so that a facility that can help is able to reach you. Choose a specific facility if you would rather only that facility saw it.

If you are a family member and you choose to be listed in our provider directory, we also show providers the details described in Section 4. We never put information about the people you care for into a directory listing.

We may also share information:

• With vendors who help us run PlaceMyParents, such as hosting, payment and email services
• When required by law or to protect rights and safety
• In connection with a business transfer or merger

We never sell your personal information to third parties for marketing purposes.

If you use PlaceMyParents as a family member, you can choose to be listed in our provider directory so that care providers can find you and get in touch. Being listed is optional, and the switch is yours: "List me in the provider directory" in Settings, which you can turn on or off at any time.

When you are listed, your listing shows:

• your name
• your profile photo, if you added one
• your city, state and 5-digit ZIP code
• the optional note you write for the directory

Your listing is shown to anyone signed in with a PlaceMyParents care provider account. Provider accounts are self-registered; we do not verify every provider before they can see the directory. Providers can search the directory by name or area and can send you messages and care offers through PlaceMyParents.

Your listing does not show your email address, your phone number or your street address, and we never add information about the people you care for. The directory is not public: it is not shown to other families or to visitors who are not signed in, and it is not indexed by search engines.

The note is the one part of the listing you write yourself, and it is published word for word - we check its length, not its content. Anything you type there is visible to providers, including anything you say about the person you care for, so please leave out medical and health details about either of you.

How to withdraw. Turn off "List me in the provider directory" in Settings (on the web, under Settings; in the app, under Profile, Provider directory). You stop appearing in the directory, and no provider can find you there to start a new conversation or send you a new care offer. A provider whose offer to you is still open can continue to message you about it. Removal applies to new searches: we cannot recall details a provider already saved or copied, and conversations and offers that already exist stay in your account, so a provider you are already talking to can still reply. You can also ask us to remove you by emailing [email protected].

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure hosting infrastructure

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of promotional communications
• Request a copy of your data

To exercise these rights, please contact us at [email protected].

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. We post the new policy on this page and update the date at the top. If a change materially affects how we use or share information you have already given us, we will also tell you by email or in the app before it takes effect.

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: PLACEMYPARENTS LLC
9079 Inverness Rd
Santee, CA 92071