Privacy Policy

We collect information you provide directly to us when you create an account, submit care requests, or communicate with us. This includes:

• Name, email address, and phone number
• Account credentials (password is encrypted)
• Care recipient information (health needs, preferences)
• Facility information (for providers)
• Communications and correspondence

We also automatically collect certain information when you use our services, including device information, IP address, and usage patterns.

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect families with appropriate care facilities
• Process and manage care requests
• Send notifications about your account and requests
• Respond to your comments, questions, and support needs
• Detect, prevent, and address technical issues and fraud

We share care recipient information with facilities only when you submit a care request. This information is necessary for facilities to evaluate and respond to your request.

We may also share information:

• With service providers who assist in our operations
• When required by law or to protect rights and safety
• In connection with a business transfer or merger

We never sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure hosting infrastructure

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of promotional communications
• Request a copy of your data

To exercise these rights, please contact us at [email protected].

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: Place My Parents, Inc.
123 Care Lane, Suite 100
San Francisco, CA 94102